FAQ

 

Answers to the most common questions in Turquoise Survey Panel - Paid Online Surveys

Here you will find answers to the most common questions about Tutquoise Panel and how our survey panel Works - Paid Online Surveys

 

If you can not find what you are looking for, send us an email.

 

What do I need to do to start receiving free paid online surveys?

 

All you need to do to get started is to fill out the short signup form on the homepage of our website and click "submit". Then, check your email and confirm that you have subscribed to Turquois Panel by clicking on the link provided in the email that we will send you. It's that simple.

 

 

 

 

When should I expect to receive my first paid survey?

 

You should receive your first paid su

rvey shortly after you have submitted your information through our signup form. The survey will be sent to the e-mail address that you provided on the signup form. You are eligible from the very moment you sign-up to receive surveys. Therefore you could receive an invitation right away. Generally speaking however, you should receive your first survey within two or three weeks. It really depends on your profile information and the current needs of the organizations.

 

What exactly will Turquoisesurvey Panel send me?

 

Turquoisesurvey Panel will send you e-mail invitations to paid surveys.

 

How much money will I earn for completing a given paid survey?

 

The money earned for completing a survey depends on the survey and on the company for whom you are completing the survey. Usually, the longer the survey, the greater the pay. In general, the amount will vary between 0.5 and 6 $ or more for each survey that you complete.

 

How will I get paid and by whom?

 

You will get paid to your panel account

 

Will all surveys pay cash?

 

Yes, by PayPal and Amazon gift card

 

How To Make A Payout

 

To make a payout you first need to choose a payout method.

1. Login to your account.

2. Click on “My earned points”.

3. In the bottom left hand corner click on “Change your choice of payment”.

4. Choose the payment option that you wish to use from the drop down box.

5. Click “Update”.

 

I have not been active for a while and now there is no points (money) in my panel account. Why?

 

The points do become inactive on the account if the panelist has not been active for a certain amount of time. A record of the points is still there, they just do not show on the balance. To reactivate the points, you must send an email to Turquoise survey Panel. If you have been inactive for a longer periode of time, your registration in the panel may have been deleted.

 

What if I want to cancel/unsubscribe?

 

You may unsubscribe from Turquois Panel at any time. Log in to your panel account and simply follow the steps to unsubscribe and we will stop sending you any future e-mails immediately.

1. Login to your account.

2. Click on “Unsubscribe”.

3. Check the box “Do you really want to unsubscribe”.

4. Click “Unsubscribe”.

5. Click “OK”

 

How To Make A Payout To PayPal

 

If you do not already have a PayPal account please go to https://www.paypal.com and open an account. It is important that your Paypal account has the same email address as the email address you receive surveys to. If you already have a Paypal account you can add the email address you receive surveys to in your PayPal account.

1. Login to your panel account.

2. Click on “My Earned Points”

3. Once you have reached the redeemable amount click on the “update” button and your money will be transferred to your online account at PayPal.

4. Please make sure that you login to your PayPal account and accept the transfer.  

 

Payment solution is not available for the moment, please try again later.

 

This message is seen when PayPal is trying to connect to your panelist account. You will see your attempted transfer as “FAILED”. Please wait 2 to 4 days before re-attempting the transfer. The connection will correct itself and allow the transfer to take place.

 

How many surveys should I expect to receive per month?

 

This may vary depending on your profile (i.e. your gender, your location, etc) and the needs of our clients. Normaly from 1 to 7 surveys per month.

 

How much do I have to pay for this service?

This service is offered to you by Turquois Panel completely free of charge. We will never ask you for any money in any way. No catch.

 

I want to receive more surveys and earn more money.

 

The more profile information you provide when you register, the more likely you are to receive survey invites. On registering we also ask how frequently you would like to participate. We aim to match the number of surveys with your interest in completing surveys.

 

Can I invite my friends to join?

 

We encourage you to invite them to join.

 

How To Change Your Email Address

 

To change your email address please send an email to support including your old email address that you receive surveys to and the new email address that you would like your surveys sent to. Please also include for security reasons your postcode and year of birth. Once these are received your email address will be updated.

 

How To Recover Your Username/Password

 

If you have forgotten your Username or Password please follow the steps below.

1. Click on the link: https://www.turquoisesurvey.com/survey-panels-login  

2. Click on the link “Forgot Password?".

3. Enter your email address that you receive the surveys to.

4. Click on the grey box "Reset Password".

5. A new Password will be sent to your email address.

If you get a message that you are using an invalid email address, check that your Browser accept Cookies (Including third party Cookies). You can also try to use another Browser to see if this helps.

 

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